BlueXML Customer Support BlueXML sees open source support as more than just answering questions. We believe that support should occur through the whole life cycle of product usage whether you are completing your first proof of concept or upgrading and enhancing your worldwide deployment. To this end we have developed a support network to help you get the most from BlueXML Developer Studio. This support network will help you for : - Design
- Development
- Production (tests, déploiement et mise en production)
- Technical evolutions
- Functional evolutions
BlueXML customer support ensures you to get help from people who design the product. Support for design Focused on design phase, this support provides following services : - Support for class, use cases, security and workflow diagrams
- Support for 3rd-party modeler integration (Rational Rose, Enterprise Architect, ...)
- Support for migration of models based on another meta-model than BlueXML
- Support for existing data models
Support for development Focused on development, this support provides following services for a given framework. For the moment, BlueXML only provides support for Alfresco : - Support for generators of space and presentation templates, forms, types, aspects and workflows
- Support for components specifically written on each platform
Support for production Focused on production (tests, deploy and production), this support is designed to provide a stable generation system, with problem resolution, and provides following services : - Scalability Benchmark Certified Stacks
- A Controlled Release Model
- Maintenance and Updates
- Problem Resolution
- Configuration, Compatibility and Migration Advice
- Upgrade Support
- Generation and Tuning Advice
Support for evolutions Focused on functional and technical evolutions of your system, this support provides following services : - Support for migration of models, data (existing data recovering for generation on another framework)
- Support for development of new generators for new frameworks
- Support for specific meta model adaptation
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